“Protect Your Bubble”? Protect My Arse.

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Surfing in and need help with Protect your Bubble? Scroll to the bottom for a link to Part 2 (the comments down there offer some useful advice from others, too)
——-

Avoid Protectyourbubble.com like the plague

Bit of an off-topic post today, but I just wanted to post this as a cautionary tale to anyone who is potentially thinking about taking out gadget insurance with Protect Your Bubble. Gadgets such as iPhones and iPads. Both of which you can enjoy games on. Ah, there we go – back on topic.

So I had my iPhone stolen at a gig about a month ago. Luckily, I had insurance! Yay! Unluckily, it was with PYB. Boooo.

How an insurance claim should go:

Claimant: “Hello, I’ve had my phone stolen.”
Insurer: “That sucks. We’ll send out a claim form. Fill it in, send it back.”
Claimant: “Here’s that claim form.”
Insurer: “Cheers. Just need to verify a few details, I’ll call you this afternoon. Then we will have this either declined or approved in X timeframe.”
Claimant: “Great. Here are those additional details.”
X amount of time passes
Insurer: “All sorted. Here is a replacement phone and or the equivalent in cash.”

How it goes with Protect Your Bubble:

Claimant: “Hi, I’ve had my phone stolen…”
PYB: “Lost, you mean.”
Claimant: “Er, no I had it st…”
PYB:Lost.”
Claimant: “Um. For the purposes of this investigation, what’s the difference?”
PYB: ” A loss claim will cost you £25 more.”
Claimant: “I disagree that it was a loss, but whatever. Just get it done.”
PYB: “We’ll send out a claim form.”

Days pass. A piece of paper which asks you to cover everything you already chatted about on the phone comes through. You fill that out, send it off, glaciers slowly creep across the landscape, and you wonder when you’re going to get an acknowledgement. Eventually, you lose patience and try to contact them. And that’s your second mistake (the first was bothering with Protect Your Bubble in the first place).

You have to call a premium rate number. There is no other option. You will then be kept on hold for anywhere between 30 and 60 minutes before getting to speak to your first human – sometimes more, but never less. What’s worse than being stuck on hold on an 0845 number for an hour? All of the above, except with this 20-second clip looping over and over and over and over and over…

Protect Your Bubble Hold Music - you’ll hear this a lot if you have a claim with them.

Why not try one of their other departments and get them to put you through? After all, they answer very quickly if you want to open a policy with them.  Well, you’re shit out of luck because apparently the existing claims team are in their own little… bubble, if you will. Nobody can connect you to that team because they’re in a different building altogether (presumably in Antarctica).

When you finally get through, you’re about ready to put your head through the desk but… good news! They have your claim form and all looks good!

What they need to do next is a pointless 3-way call to your network provider so you can confirm you’ve put a block on the phone. The reason this is pointless because you already confirmed all that at this stage, and if they want to verify it with your service provider, why do they need you to be on the line? But anyway, they’ve get that conference call set up and it will take place that very afternoon! And that’ll be everything finished! Except… do you have your crime reference number? Can’t do anything without that.

WTF? Despite them considering it a loss, you need a crime reference number from the police. When you point this out, they backtrack and say you need a loss reference number. How do you get one of those? Apparently you have to call the police. Yep.
Luckily, you’ve already spoken to the police (on account of it being, y’know, a theft) so that’s not a problem. Everything’s logged so a quick ring to the station is all it’ll take to get this info. “Great,” says PYB, “We’ll call you back this afternoon so just make sure you have that information to hand before then.”

Protect Your Bubble Insurance – Kiss Goodbye to your iPhone

You will not hear back. You will have to chase them ad nauseum. You’ve been stuck on hold so long you begin to wonder if the phone bill you’re racking up is worth more than the phone. When you finally get through to someone, they’ll tell you that you’re scheduled for a call but they can’t guarantee when it’ll be. More days pass.

Then you get a fantastic email from Protect Your Bubble! For reference, here’s mine:

On 16 May 2012 14:26,  <claims@protectyourbubble.com> wrote:
Thank you for your email,

We are still awaiting the Crime reference number relating to this theft
before we can proceed any further with it
We will then need to verify your usage via a 3 way call
Please send in the reference number for the theft and we can move your
claim along

Regards
Shay

To which you might respond something like:

NO. I was told (twice) that I need to wait patiently for a call first and
would be asked for the crime reference number on the phone. Anyway, here it
is: XXXXXX

Getting very riled at your delay tactics. As you’ve now got no reason to keep me waiting any longer, call me this
afternoon. Let’s put this to bed.

Best,
Zeke

Although obviously you’d put your name on the end of the email.  This is a hypothetical situation, afterall!

Two more days pass. You get the pointless three-way call after some more chasing. So that’s all settled, then? “Yep, that’s the last step!” they’ll gleefully tell you. “Just need to pass the file onto to my colleague. He’ll call you back.”

No, it’s fine. You don’t mind holding… Right? Wrong – this mythical colleague is ‘in a different building’. He’ll call you back.

That was a week ago.

Still waiting for a call, dickheads.

——–

UPDATE: If you landed here through Google, you probably already saw the numerous other bad reviews stinking up the place (see the comments left by others below if you need any further convincing as to how shocking PyB are). I’ve since sorted out my claim with the company, but it was like pulling teeth and took months. I get the impression other people haven’t been so lucky given the extreme amounts of determination it takes.

I went on to write a full update on the situation here, which also includes all the contact info and advice I can offer on settling your claim with Protect Your Bubble.

Since getting out of their nightmare contract, I did a great deal of shopping around for a new insurance provider. I figured out the safest option (by far) is to go via your handset provider rather than an online company, but you’ll pay through the nose for it. I eventually plumped for Gadget Cover – I was a bit nervous given my experience above but it turns out they’re not only cheap but I even made an iPad claim with them last month and it couldn’t have gone smoother. That’s just one dude’s recommendation of course so do shop around and hunt out reviews, but so far so good!

UPDATE TO THE UPDATE: I ended up on TV with this whole debacle.

 

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62 Comments

  1. Hi to all, it’s genuinely a nice for me to visit this web page, it includes valuable Information.
    Janeen recently posted..JaneenMy Profile

  2. HORRIFIC COMPANY. Stay well clear. They will use any excuse not to pay out. Read X Y Z in the small print. I shouldn’t have to, my phone has been stolen. Do I not take out insurance to cover this? 16 months of monthly payments with no replacement phone when I really needed it.

    DO NOT GO NEAR THIS COMPANY. EVER. EVER. THEY ARE DIABOLICAL!!!!!

  3. Hi Zeke,

    I wanted to find out how I could get in touch with you. I have been thinking about Gadget Insurance a lot, and I am in the tech repair industry. I wanted to pick your brains, and maybe see if you are interested in getting involved in a project I am trying to start. If not, I understand.

    Thanks.

    • Sent you an email mate.

  4. Hi, I recently had my phone stolen straight out of my had by a thief whilst on holiday in belgium. I had the handset blacklisted within 12 hrs. However, belgian police weren’t very helpful and i cant get a uk crime reference number. Since being home and trying to call belgium to get some sort of a reference number, the best i could get was a web link to report the theft http://www.policeonweb.belgium.be but none of the options on there apply to me.
    Any ideas? or would i not need a crime reference number if it was in another country?

    • Not sure on the crime reference number issue, but if all else fails, try processing it as a loss claim instead? Slightly higher excess but it’ll make a crime number unneccessary… unless Protect Your Bubble demand you have one anyway, which they will.

  5. Same ole story…..finally received a replacement iPhone after nearly 3 weeks after about a dozen calls and faxing the receipt three different times, which felt like stall techniques at best…… Went up the phone chain four different times, but never received a call back from one of the managers (Melissa. Told that the phone was “BRAND NEW”, but it wouldn’t locate service, so I contacted AT&T (better action than PYB)and they said that the SIM card that came with the phone was used and had been deactivated previously….another hurdle PYB tossed in front of me. I wished I had read Zeke’s post beforehand, I wouldn’t have wasted my time with these crooks!

  6. I dropped my iPhone 5 and the screen smashed; called protect my bubble gave them all paper work… Sent my phone off on Friday night and had a replacement iPhone 5 sent to me on the Tuesday afternoon! Absolutely amazing service thank you! I was worried because of previous reviews and stories I had heard but you replaced my phone within 2 working days! Will insure with you again!

    • Yeah, nice try PYB. I can and do trace IP addresses when people leave suspicious comments, and can tell this is from your PR company in Redditch.

      http://www.youtube.com/watch?v=PFT1yG_NvP4

  7. PyB have made life difficult. EE/ Orange have made it even harder in my case.

    Lost Phone last week of September. Went to Police station and got proof of purchase etc. No 3-way call has been offered at any point but I’ve been chasing Orange non-stop since early October for my disconnection thing. They said they would send it through the post and by email.

    Instead I received it through the post TWICE this morning. Instead of wasting time ringing “John” at Orange I managed to scan it in after a lot of effort.

    Called PyB hoping for my decision in 48hours and if successful I was told the phone will be with me in 2-5 working days.

    Will be cancelling my policy as soon as my replacement arrives or my decision rejected and have warned every human I’ve ever come into contact with to steer clear.

    (Almost 2 months without a smartphone is just not on. If I insured with my bank or phone company people have told me I would have had a replacement within a week)
    Josh B recently posted..Down at the Copper BoxMy Profile

    • Also, does anyone think it’s worth complaining to Orange as I originally called them in October for the disconnection report and they said 10 working days. They have been entirely incompetent.

      Would they brush it off or compensate me in some way?
      Josh B recently posted..Down at the Copper BoxMy Profile

  8. Totally pissed off with this company. I insured my son’s iPod for 16 months and when he dropped it down the toilet I tried to make a claim. At this point they told me that if I didn’t have a till receipt they would not be able to repair or replace it. A credit card statement showing the date and amount paid was not sufficient. A total waste of time and money and their email response was patronising in the vein of “produce the receipt and we’ll be happy to help” knowing full well from my email that I didn’t have the original till receipt and couldn’t get a copy of it from the retailer. Will never use them again.

  9. This company is an absolute joke. I made a claim in April 2013 which took until June for the claim to be sorted out and paid £75.00. They sent me out a galaxy S3 but the phone would not charge unless it was switched off, I bought a new battery and eventually the phone would not charge at all. I sent back the phone and they said it was water damaged even though it had not been anywhere near water. They said I had to make a new claim and pay another £50.00 I did that and they sent me another phone, This phone does not work either you cannot answer calls and it sounds like you are under water when on a call. Also when you try to call out it cancels the call. I am going to be on the phone to them tomorrow morning. Why do they send out phones which dont work

    • Sorry to hear this, Marianne. I do remember having very similar issues with my first replacement phone which came through and had to go through the hassle and further delays of sorting out, BUT if it’s any consolation, if you’re at this stage it means you’re nearly at the end of the Protect Your Bubble nightmare!

  10. Just claimed for my iPad which was stolen. Blogging my story here: http://MyProtectYourBubbleClaim.tumblr.com
    Dreading to see what tactics they use on me!
    ProtectYourBooble recently posted..Stop Thief!My Profile

  11. Having just read your blog about Protect my Bubble, I just wanted to counter your very one sided article.
    I don’t work for them, hate insurance companies as much as you but I also get frustrated with people that will blame everyone but themselves for any problems they have. You clearly didnt listen or read the contract in terms of what was needed to make a claim and your bitterness is directed in the wrong place.
    Next time, read the small print. Insurance companies will try to get you on that but if you have actually done your homework then it will save you a lot of stress and you wont have to write another one of these blogs.

    • “You clearly didn’t listen or read the contract in terms of what was needed to make a claim”

      If you read the post properly, you’ll see that I did everything that was possible on my end, as well as supply everything that was requested of me, to get the claim resolved. I don’t know where you got the impression that I did not abide by the contract or follow the necessary steps in the claim process – every single hold up, delay and incompetence came from their end.

      Additionally, if I was the lone case where things went awry I would have totally assumed that it was either a) my fault or b) a lone case of the company letting the ball drop, which happens from time to time and isn’t worth ranting about.

      But take a look at all the comments above this one. Do you really think that all these people are ‘blaming everyone but themselves’? Take a look at Protect Your Bubble’s twitter account if you want a further catalogue of frustration from their customers. And IF hundreds of people are wrong, then the only logical conclusion is that Protect Your Bubble is intentionally out to confuse and mislead customers into a small print blackhole.

      Protect Your Bubble did eventually settle my claim which means I was ultimately in the right. But to assume I was somehow to blame for them never picking up their premium-rate phone or not answering emails is ridiculous.

      Lastly, their pitiful attempt at legal action against me should tell you everything you need to know:

      http://www.ironmanmode.com/archives/8172

  12. I am disgusted with ‘Protect my bubble’ after my phone had been water damaged I tried for months and months to get it fixed. After ringing back and forth between PMB and Orange I asked for a three way conversation as PMB didn’t believe a word I was saying. Finally four months after I made my claim it was sent off for repair for them to tell me it is beyond repair and they will send me out a new iPhone 5 (this was after I paid £125). I was very happy at the time until now, two months after receiving my ‘brand new’ phone it just turned off and wouldn’t come back on. Took my phone into Apple to see what the problem was and when they opened it up the inside was my original, still water damaged phone and they had just replaced the casing with FAKE iPhone 5 casing with no writing on the back. The battery was not in place and I can feel it shaking around inside. This is unacceptable to say the least and if I do not get a full refund (which I doubt) and a new REAL iPhone 5 I will be taking things further!!!!

  13. THIS IS INCREDIBLE – THEY’VE THREATENED ME WITH LEGAL ACTION TO REMOVE THIS POST: http://www.ironmanmode.com/archives/8172

  14. I dropped my iPhone 5 causing the screen to smash, damn I thought but never mind I’m covered with pyb! Not the case after making the claim i have a three way call with my network and pyb, I email them my proof of purchase. Two days later I receive an email saying this is incorrect proof of purchase? I spk to my network who send proof of purchase again, I have done this three times now and my proof of purchase is always incorrect. I have called them twice but have been on hold for half an hour each time and given up. what should be quite a simple thing is becoming quite stressful, I’m determined to win this claim, I also am horrified as have googled pyb and the amount of horror stories. should of done this before I took the policy. I was with geek squad insurer before and yes the insurance was double what I pay for with pyb but when I did claim it was done and dusted within 5 mins and walked out of carphone warehouse with a brand new boxed iPhone just goes to show you get what you pay for!!! Bubble off!

  15. Only made my claim on Tuesday, it is now Thursday and my claim has been denied, I didn’t even receive an e-mail informing me of this as I had requested as I obviously have no phone now. Sent an e-mail immediately asking for reasons, as of yet received no response. After reading comments all around the web I fear I’ll never see an iPhone again. Watch this space

    • @AndyConboy I’ve stopped being shocked at appalling stories like this. As well as these comments, I get at least two emails a day with similar reports. Only advice I can offer is give them hell – persistence will get you there eventually, if it doesn’t break your spirit first. Please don’t let them get away with it and do drop back and let us know how you get on.

  16. Apparently Protect your bubble working with the guide lines: we’ll take your money, if everything is ok we’ll keep the money if something happened we’ll make sure you’ll get nothing! My two bikes: cannondale quick4 and specialized sirrius sport have been stolen from our private access garden. The bikes have been stored in the wooden bike shed locked with two good quality disc padlocks. Thieves have access to the bikes by ripping of steel hasps from the wooden construction of the shed. Protect your bubble declined my claim because my padlocks are not 5 lever padlocks. My padlocks are 7 level security and have NOT been opened or damaged during the burglary. Protect your bubble use NOT valid reason to decline my claim. I’ll see solicitor to help me challenge them. I’m out of pocket £1200 and out of the road for more than 3 months. Bad experience.

    • This is the first time I’ve heard from someone who has taken out insurance with them other than to cover a mobile phone. Very sad to hear it’s an equally shambolic experience.

      Declining claims for utterly spurious reasons seems to be their MO. I sincerely wish you the best of luck Tomasz, and I hope the solicitors nail them to the wall. Keep us updated!

    • @TomaszSzott This is the first time I’ve heard from someone who has taken out insurance with them other than to cover their mobile. I’m really sorry to hear it’s just as shambolic.It seems that declining insurance claims for spurious and usually outrageous reasons seems to be Protect Your Bubble’s MO. I sincerely hope you get it sorted dude, and I hope you were being serious about hiring a solicitor because they are bordering on illegal. Nail them to the wall.

  17. Do NOT deal with Protect my Bubble… They are a great insurance company EXCEPT if you want to make a claim…..Then  you will get the runaround, customer service, I’m sure was “Carol Beer”  Computer says no  !!…..Terrible terrible terrible DON’T DO IT !!!!!!!!

    • “They are a great insurance company EXCEPT if you want to make a claim”

      Ergo, they’re really not a great insurance company!

    • @angrybournemouth ”They are a great insurance company EXCEPT if you want to make a claim” Ergo, they are not a great insurance company!

  18. I filed my claim on February 9th and had to call back one week later to see why I had heard nothing.  They said I had to send in my receipt, so I did.  Another week went by and after hearing nothing I called back again and they said I had to send in my tracking number to prove I received the phone, so I did.  Another week went by I called back and asked what was going on, and they honest to god said “I don’t know why your claim is being held up, I’ll have to send an email and see if I can find out”  Really! Then of course another week goes by and I have to call them AGAIN and ask what the problem is and they say my phone is not in stock so I have to pay around $600 to replace my phone and they will reimburse me.  I have no doubt there will be problems in reimbursing me and that I’ll be calling around trying to chase down my money.  Overall absolutely terrible customer service, terrible communication (They actually said that once they tried to call but it was busy (Impossible, I have call waiting) so that was their only attempt, no follow-up call, no email…nada!), and overall a terrible experience.  I have had to make-do with a broken phone for over a month. Pay a few more dollars and go with a reputable company.  Protect your bubble sucks….hard!

  19. I just got a reminder that my PyB cover expires in April. Looks like I’ll have to cancel that and find somewhere else to insure my iPhone & iPad.

  20. They may offer a very easy & pleasant service when you are looking to take insurance out with them, but don’t be fooled. You are far far better of buying insurance directly from orange etc. Now, I totally understand they are an insurance company & need to to tight on procedure, however these guys are shocking! Poor, rude customer service from the outset, failure to communicate & an array of excuses to why they should not process your claim. These are just some of the reasons I would strongly advise against using them. FYI: If you pay by direct debit, you will not only be paying the £50 excess but also any premiums to take you to the end of the year. In my case a total of £98 to replace the unit. Which turns up in the wrong colour & not new (a refurbished unit). No option to continue paying the premiums by Direct Debit & then pay the balance if you leave.  As I say avoid this company at all costs. I too read bad reviews of them, but thought it was your standard “noting better to do time wasters”, but alas was wrong.

    • @nicholasjameshunt Yup, you just hit the nail on the head. Thanks for the extra info on the direct debit trap, too. I didn’t consider that but it’s a great point.

  21. WEBMASTER NOTE: Reposting a comment here from Sean – it seemed to get stuck in our spam filter, probably due to length. I’ll respond but anyone else is welcome to contact him with any advice you can offer!
     
    “I have read with interest your blogs re the troubles you have been having making a claim with Protect Your Bubble.
     
    On 22nd Dec I was unfortunate enough to loose my iPhone. Having consulted the Terms & conditions of my gadget policy I followed the necessary steps of immediately informing my network provider (t-mobile) to blacklist the phone and the police to gain a loss reference number.
     
    It happens to be case that my local police (South Wales) do not now provide loss reference numbers but they did direct me to the Lost and Found Recording Service Letter which I forwarded onto PYB.
     
    When PYB contacted about further information they require from T-mobile they provided me with an email template to send to T-mobile although it appears that is no way of contacting T-mobile via email, something I informed PYB of, but did get T-mobile to email  the proof of blacklisting and purchase to PYB.
     
    Having heard nothing from PYB for over 2 weeks I then recieved a letter in the post saying my claim had not been accepted, referring to clause 6 of a “policy” requiring claimants to report theft/loss on immobilise.com within 48 hours of discovery.  Neither the gadget insurance terms and conditions nor the summary include this clause (6) and there is no mention of immobilise.com.
     
    I was only informed of immobilse.com 4 days following submitting my claim where I was told to “Please also follow the instructions for the website immobilise.com and submit the immobilisation report to us in pdf format”, an instruction I carried out. Why would PYB inform me 4 days after my claim was submitted to register with immobilise.com if I was suppose to do it within 48 hours?
     
    Bottom line, I have not had my claim accepted but for no valid reason. I just wanted to share my experiences with others and add weight to ever growing list of people dissatisfied with the service PYB provide. I have contacted PYB and am awaiting them to phone me back to discuss this with a company ‘manager’ whilst at the same time I have filled a complaint with the Financial Ombudsman and Financial Services Authority.
     
    Any assistance on how to conduct further correspondence would be much appreciated. I can be contacted at seangolledge [at] hotmail.com “

  22. I have read with interest your blogs re the troubles you have been having making a claim with Protect Your Bubble.
     
    On 22nd Dec I was unfortunate enough to loose my iPhone. Having consulted the Terms & conditions of my gadget policy I followed the necessary steps of immediately informing my network provider (t-mobile) to blacklist the phone and the police to gain a loss reference number.
     
    It happens to be case that my local police (South Wales) do not now provide loss reference numbers but they did direct me to the Lost and Found Recording Service Letter which I forwarded onto PYB . When PYB contacted about further information they require from T-mobile they provided me with an email template to send to T-mobile although it appears that is no way of contacting T-mobile via email, something I informed PYB of, but did get T-mobile to email  the proof of blacklisting and purchase to PYB.
     
    Having heard nothing from PYB for over 2 weeks I then recieved a letter in the post saying my claim had not been accepted, referring to clause 6 of a “policy” requiring claimants to report theft/loss on immobilise.com within 48 hours of discovery. 
     
    Neither the gadget insurance terms and conditions nor the summary include this clause (6) and there is no mention of immobilise.com. I was only informed of immobilse.com 4 days following submitting my claim where I was told to “Please also follow the instructions for the website immobilise.com and submit the immobilisation report to us in pdf format”, an instruction I carried out. Why would PYB inform me 4 days after my claim was submitted to register with immobilise.com if I was suppose to do it within 48 hours.
     
    Bottom line, I have not had my claim accepted but for no valid reason. I just wanted to share my experiences with others and add weight to ever growing list of people dissatisfied with the service PYB provide.
     
    I have contacted PYB and am awaiting them to phone me back to discuss this with a company ‘manager’ whilst at the same time I have filled a complaint with the Financial Ombudsman and Financial Services Authority. 
     
    Any assistance on how to conduct further correspondence would be much appreciated. I can be contacted at seangolledge@hotmail.com.

  23. After two weeks of e-mails and calls and delaying tactics, they now will not pay out for my lost phone as it did not have my SIM card in it when I lost it. What a bunch of fucking cunts. Helen Day is a waste of life. I ma now £700 out of pocket due to theses scum bags.

  24. Or this one: 020 8045 7434

  25. Try this number for cheaper calls to them: 020 8960 4877

  26. Well I have reported my iPhone as stolen. Heard so many bad reviews that I’m not holding out hope of them resolving this quickly. If it isn’t, however, I will be instructing a solicitor as well as contacting watchdog, the insurance odbudsman and telling every single person I know to stay away. I just hope they do the right thing and replace my iphone for a legitimate theft claim. iPhone was in my possession the whole time in my handbag on my shoulder, unfortunately there are some crafty thieves about…anyway, watch this space…

  27. same old story … I took out a policy for 4 gadgets – great price, easy to do, i was so impressed that i even recommended them to several friends… but then my Daughter lost her BLACKBERRY – after that, on hold for 22 mins, 15 mins, 20 mins, told to expect return calls – did not happen, no communication, customer service 0 out of 10, took 3 weeks for the claim to be accepted, after completing the various forms, and contacting several organisations to request back up info. I realise that they must get lots of fraudulent claims, and need to check – but i reckon i have spent over 2 – 3 hours on the phone to them in the last 3 weeks. I am astounded by the service i have received from them.. if my company had the same principles, i would have

    • I don’t know what the end of your comment was, but I’d imagine it was supposed to close with ‘… been forced to reassess my life, leave my job and become an underwear model for Calvin Klein.’

  28. Hi guys,

    If you need further help with Protect Your Bubble, see the follow on post here:

    http://www.ironmanmode.com/archives/5383

  29. Hi,
    Could you please email me the link you used?

  30. I am having an absolute nighmare with my protect your bubble claim even though I submitted all the paperwork they requested over a week ago. I still have not heard whether my claim has been approved and have had to chase them up at every stage on a premium number. I am appalled by their service and would recommend people to avoid this company at all costs!

    If anyone has any tips on how to get my claim resolved li would be extremely grateful!

  31. Protect your bubble are an appalling company! I cannot emphasise enough how terrible they are. Been looking around and love the way they monitor every site online, as well as eradicate any history of bad reviews on their social outlets. Glad someone has taken the time to blog about this as the issue really needs raising. Surprised they haven’t been blacklisted by the FSA, they violate so many insurance guidelines without a thought. They have a stupidly high rating on trust pilot because they tempt every new customer into making a review just after they get their policy. I really am infuriated by protect your bubble, as I never have been with any other company (you may have noticed). Everyone with bad experiences should share them on here so people see this on Google – that’s the only time you get a personal reaction from one of their employees.

  32. Help!
    Seriously having issues with PYB, being utterly ignored – sounds like I’m in the same loop you were. Any suggestions?

    Alison

  33. Protect My Bubble? I wouldn’t trust them to protect my nutsack with a LadyShave…

    That is all.

  34. Hi I am about to make a claim
    Its under the terms of lost/stolen
    Who can i contact to get this dealt with correctly?
    I would appreciate any advice/help.

    Thank You

    Lara

    • Hi Lara,

      Send me an email, I’ll forward on everything you need to know.

      Zeke

    • Hi we are about to make a claim for a lost phone with PYB. We have the lost police ref number and have blocked the phone within a 12hours window. Getting slightly paranoid reading this. If you could help in anyway with contacts or tactics to get a phone back asap i would really appreicate it. thanks in advance. chelsea.

    • Zeke can you send me the information aswell.thanks Gaz

  35. Hello,

    Please could you email me the link you used?

    I am currently going through absolute hell with PYB after having my phone stolen in Turkey a month ago. I am currently waiting on a 3 way call between myself and O2 and PYB. What do they ask you in this type of call? Is it just to confirm that you black listed the mobile on the date you said you did etc?

    My email : [OBSCURED BY WEBMASTER]

    Any help/hints/advice is genuinely greatly received.

    Thanks

    Alex

    • Hi Alex,

      I sent you an email.

      Anyone else having problems with Protect Your Bubble swinging by here – email me as I have some contact details and other info which may help. My contact details are in the obvious place of this site.

      Zeke

    • would appreciate any contact details you have with PYB as currently getting messed about with them regarding an iphone stolen/lost.

  36. Hey Zeke,

    Thanks for the link – did you read through the comments on my blog post? If you drop me an email I can let you know the email address of the lady who ultimately resolved by Protect Your Bubble woes…

    Cheers,

    Alan
    Alan recently posted..Meandering..My Profile

    • Hey Alan,

      Within two minutes of this going up, they got in touch – actually it was the same Helen that I think dealt with your case. Actually, three people at the company sent me a panicked email and it was resolved in about five seconds flat.

      Shame you can only get a company to do their job when they fell threatened, huh?

      Thanks for dropping by though mate, I appreciate the help and took a bit of solace in your own post knowing that I wasn’t alone.

      Zeke

    • Good to hear you’re on the right track – I can remember the intense frustration I felt followed by the relief at resolution.

      Of course, being a procrastinator I find myself still a PYB customer – I’ve not had to use them again yet though. I might review that choice over the coming months as I consider upgrading my phone….

    • Hi Zeke after 3 months of tooing and froing with PYB my son got a letter today saying they wont be agreeing to his liquid damaged iphone claim . they say he hasn’t used his iphone since the insurance started in Sept 2011 , So my son took out an iphone on a 2 year conract at about 60 quid a month and never used it can you help at all Angry from Aberdeen Ta

    • Alan,

      Really sorry to hear you’re stuck in the same boat as just about everyone else unfortunate enough to have taken insurance out with Protect Your Bubble. I’ve since updated this post with some follow-on advice for anyone looking for help or contact details; I hope the following helps in some way!

      http://www.ironmanmode.com/archives/5383

    • Hi Zeke, I need some help with my claim. They declined my claim for my lost phone. Can you help? Thanks! Max.

    • Alan sorry for bothering you but could you pass on the email address of the lady that resolved your bubble issues they are refusing to replace my mobile unbelievable sorry to bother you , kind regards.

      C :)

    • As I’m dealing with this insurance , could you please let me know what should I do , I did fill the form gave the crime number and network details but I am waiting for a 3 way calls ( they want to know more details e.g when was the last time i used my phone etc) i do appreciate if you could send me some details Kind regards Sam

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